Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to PurrBee! Throughout the site, the terms “we,” “us,” and “our” refer to PurrBee. PurrBee operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is hosted by Shopify Inc., which enables us to provide our products and Services to you.

By visiting our site, purchasing from us, or otherwise using our Services, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink, including our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 1 - ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained the necessary consent for any minor dependents to use the site under your supervision.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You are responsible for maintaining the confidentiality of your account information and for restricting access to your devices. You accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, cancel orders, or limit purchases at our discretion, including where we reasonably suspect fraudulent, unlawful, or abusive activity.

SECTION 2 - PRODUCTS AND SERVICES

We make every effort to accurately display the colors, features, specifications, and details of our products. However, we do not guarantee that product descriptions, images, or other content are completely accurate, current, reliable, or error-free.

Actual product colors and appearance may vary depending on your device settings and screen display.

Our products are subject to availability, and we reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

Individual experiences with our products may vary.

Free Bonus Content

From time to time, we may include complimentary digital content, such as ebooks or guides, with qualifying purchases.

Such content is provided as a free bonus and is not sold separately as part of your purchase. The availability, format, and content of any free bonus may be changed or discontinued at our discretion.

SECTION 3 - ORDERS AND PAYMENT

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other circumstances that may affect our ability to fulfill the order.

You agree to provide valid and accurate payment and billing information and authorize us to charge your selected payment method for your purchase, including applicable shipping charges and taxes.

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

All purchases are subject to our Refund Policy.

Order Cancellations

You may contact us to request cancellation of an order before it has been processed for fulfillment. While we will make reasonable efforts to accommodate cancellation requests received before processing, cancellation is not guaranteed.

Once an order has been processed for fulfillment or shipped, we are unable to cancel the order. In that case, you may wait for the order to be delivered and, if eligible, request a return in accordance with our Refund Policy.

SECTION 4 - PRICING

Prices, discounts, promotions, and product availability are subject to change without notice.

Unless otherwise stated, prices displayed on our website may not include applicable taxes, customs duties, import fees, or shipping costs.

International customers may be responsible for additional charges imposed by customs authorities, tax authorities, banks, payment providers, or other third parties.

We are not responsible for delays or additional costs arising from customs processing or import requirements.

In the event of a pricing or promotional error, we reserve the right to correct the error and, where appropriate, cancel affected orders.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, natural disasters, strikes, or other events beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information. Orders returned because of incorrect or incomplete shipping information or failed delivery attempts may be subject to additional shipping charges if reshipment is requested.

Where permitted by applicable law, risk of loss and title to products pass to the customer upon delivery to the shipping carrier.

SECTION 6 - RETURNS AND REFUNDS

All returns, refunds, and exchanges are governed by our Refund Policy, which is available on our website.

We reserve the right to refuse returns, refunds, or exchanges that do not comply with the requirements of our Refund Policy, subject to any rights provided by applicable law.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, icons, images, videos, product descriptions, branding, and website design, is the property of PurrBee or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, sell, exploit, or otherwise use any content from our Services without prior written permission, except as permitted by applicable law.

Unauthorized use may violate copyright, trademark, and other applicable laws.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our Services may include links to third-party websites, applications, payment providers, shipping services, or other services.

We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.

Your use of third-party services is subject to the terms and policies of those third parties.

SECTION 9 - SHOPIFY PLATFORM

Our store is hosted and powered by Shopify, which provides the technology that allows us to offer our products and Services online.

All purchases are made directly with PurrBee, not Shopify.

Shopify is not responsible for the products we sell, our shipping or return policies, or the fulfillment of orders placed through our store.

SECTION 10 - PRIVACY

Your submission of personal information through our store is governed by our Privacy Policy.

By using our Services, you acknowledge that your information may be collected, used, and shared as described in our Privacy Policy and as otherwise permitted by applicable law.

SECTION 11 - USER CONTENT AND FEEDBACK

If you submit reviews, comments, suggestions, feedback, photos, videos, or other content to us, you grant PurrBee a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, publish, modify, distribute, and display such content for commercial and marketing purposes.

You agree that your submissions will not violate any law or infringe upon the rights of any third party.

We reserve the right to remove any content submitted to our Services at our sole discretion.

SECTION 12 - PROHIBITED USES

You may not use our Services:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To infringe upon intellectual property rights

  • To harass, abuse, threaten, or harm others

  • To distribute malicious code, spam, or other harmful material

  • To attempt unauthorized access to our systems

  • To engage in fraudulent or deceptive activity

  • To scrape, copy, automate, or exploit the website without authorization

  • To interfere with the security, operation, or functionality of our Services

We reserve the right to suspend or terminate access to our Services for violations of these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our Services will be uninterrupted, secure, error-free, or free from harmful components.

To the fullest extent permitted by law, PurrBee disclaims warranties that are not expressly provided in these Terms or required by applicable law, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 14 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PurrBee, its owners, employees, affiliates, partners, suppliers, contractors, and service providers shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of our Services or products purchased through our Services.

This includes, without limitation, loss of profits, revenue, savings, data, goodwill, or replacement costs.

To the fullest extent permitted by law, PurrBee's total liability for any claim relating to a product or Service shall not exceed the amount you paid for the specific product or Service giving rise to the claim.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited under applicable law.

SECTION 15 - INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PurrBee and its affiliates, employees, contractors, service providers, and partners from claims, damages, liabilities, losses, and expenses arising out of:

  • Your breach of these Terms

  • Your misuse of our Services

  • Your violation of applicable law

  • Your violation of the rights of any third party

This obligation does not apply to the extent that the claim results from PurrBee's own unlawful conduct or negligence where such limitation is prohibited by applicable law.

SECTION 16 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable.

SECTION 17 - GOVERNING LAW

These Terms and your use of our Services shall be governed by the laws applicable to PurrBee, without regard to conflict of law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive you of any mandatory consumer protection rights available to you under the laws of your country, state, province, or other applicable jurisdiction.

Where permitted by applicable law, disputes arising from these Terms or your use of our Services may be subject to the jurisdiction of the courts having proper jurisdiction over the dispute.

SECTION 18 - CHANGES TO THESE TERMS

We reserve the right to modify or update these Terms at any time.

Changes will become effective when posted on this website, unless otherwise stated.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

It is your responsibility to review these Terms periodically.

SECTION 19 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: support@mycozycathome.com

PurrBee
Website: www.mycozycathome.com